All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email with your order details and tracking information once your order has been dispatched.

We ship to 180+ countries worldwide. Delivery times may vary depending on your location and local customs processing.

Countries we serve include: United States, United Kingdom, Canada, Australia, UAE, Saudi Arabia, Pakistan, Germany, France, and many more.

International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.

We recommend checking your country's customs regulations before placing an order.

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress in real-time.

If you have not received your tracking information within 5 business days of placing your order, please contact us at chainandstrap@gmail.com.

In the rare event that your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue and ensure you receive your order or a full refund.