At Chain & Straps, your satisfaction is our highest priority. We stand behind every product we sell and are committed to ensuring you have a seamless luxury experience — from browsing to delivery.

You may cancel your order within 12 hours of placing it. To cancel, contact us immediately at chainandstrap@gmail.com with your order number and reason.

Cancellations cannot be processed once the order has been dispatched.

We accept returns within 14 days of delivery, provided the item meets the following conditions:

• ✓Item must be unused and in its original condition
• ✓Original packaging, dust bags, tags, and authenticity cards must be intact
• ✓Item must not have been worn, altered, or damaged
• ✓Proof of purchase (order confirmation) must be provided

The following items are not eligible for returns:

• ✕Items showing signs of wear, use, or alteration
• ✕Items returned without original packaging
• ✕Sale or discounted items (marked as Final Sale)
• ✕Custom or personalized orders

To initiate a return:

1. 1.Email us at chainandstrap@gmail.com with your order number and photos of the item
2. 2.Our team will review your request within 2 business days
3. 3.If approved, you will receive return shipping instructions
4. 4.Ship the item back — return shipping costs are the customer's responsibility

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days to your original payment method. Shipping costs are non-refundable.

If you have not received your refund within 10 business days, please:

1. Check your bank account again
2. Contact your bank or card provider
3. If still not received, email us at chainandstrap@gmail.com